Tag Archives: kaizen

Enterprise 2.0, Social Media and the Sacred Trilogy

Posted on September 2, 2009 by thierry

Social Media is more about information management (links) than about knowledge (nodes). And business is neither about information nor knowledge management, but about decision taking. The absence of the decision dimension in most attempts to introduce Social Media into business … Continue reading →

Posted in As seen, heard or read, English | Tagged CRM, culture, enterprise 20, information, kaizen, KM, social media | 5 Comments

Enterprise 2.0: We Got it All Wrong – a Cross-Cultural Misunderstanding

Posted on July 30, 2009 by thierry

While social media is slowly earning a place inside companies, they still have none or very little impact on the rigid business processes of the enterprise. A major cultural change, along with deep redesign of corporate governance and internal working, … Continue reading →